Frequently Asked Questions

GENERAL QUESTIONS

Q: What is LabyrinthKey.ai?

A: LabyrinthKey.ai is the company behind KeyAide — an AI-powered platform designed to support caregivers of neurodiverse individuals. KeyAide provides personalized guidance, evidence-based resources, and specialized tools to help you navigate daily caregiving challenges.

Q: Is my data safe with LabyrinthKey.ai?

A: Yes. We prioritize your privacy and data protection. We adhere to strict privacy policies and do not store personal information from your conversations. All interactions are confidential and secure.

Q: Are KeyAide’s tools a substitute for professional medical advice?

A: No. KeyAide is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare providers for medical concerns. KeyAide helps you understand information, prepare for appointments, and organize your caregiving — not replace clinical care.

Q: How do I provide feedback or report an issue?

A: Use the feedback option within the app, or contact us through the website. We value your input and use it to continually improve the platform.

KEYAIDE TOOLS — FREQUENTLY ASKED QUESTIONS

Q: What tools does KeyAide offer?

A: KeyAide includes a growing suite of specialized tools for caregivers:

  • Email Writing Helper — a guided wizard that drafts advocacy emails to schools, therapists, and providers

  • Appointment Preparation — a step-by-step wizard that prepares you for upcoming (or recent) medical and therapy appointments

  • Medical Jargon Decoder — paste any diagnosis report or medical note and get a plain-language explanation

  • Behavior Logger — log a behavior observation and receive quick insights plus suggested support strategies

  • Research Finder — search for evidence-based research summaries on any neurodiversity topic

  • IEP Translator — translate complex IEP language into plain language, with support for 20+ countries

  • Connect the Dots — a visual mapping canvas to link behaviors, triggers, environments, and outcomes

  • Care Playbook Generator — create a personalized care playbook for your child or loved one

Q: Which tools are free and which require a premium subscription?

A: Most tools are free. Medical Jargon Decoder and Research Finder are available to premium subscribers. You can start a free account and upgrade at any time.

Q: What is the ‘Connect the Dots’ tool?

A: Connect the Dots is a visual diagramming canvas that lets you map the relationships between your child’s behaviors, triggers, environments, and outcomes. You create nodes (color-coded by type), connect them with arrows, and save or download your diagrams to share with teachers, therapists, or your care team. It is fully interactive and works right in your browser — no software to install.

Q: What is the IEP Translator and does it work outside the US?

A: The IEP Translator converts complex education plan language into plain language a parent can act on. It supports 20+ countries with region-specific legal context — including the United States (with state-level regulations), Canada, the United Kingdom, Australia, and more. You can also enter your child’s age so explanations are appropriately calibrated.

Q: Can KeyAide help me during a crisis situation?

A: KeyAide is designed for day-to-day caregiving support, not crisis intervention. In a crisis, please contact your local emergency services or a crisis hotline immediately. KeyAide can help you locate relevant resources and hotlines when needed.

Q: Can KeyAide connect me with other caregivers or support groups?

A: KeyAide doesn’t directly facilitate peer connections, but it can suggest relevant support groups, local resources, and ways to connect with other caregivers in your area.